Reservation Policy

 

Reservations

It is highly recommended to reserve several weeks in advance. Places are strictly limited. We also recommend booking activities, at the same time as reserving accommodations. This will ensure the availability of both during your stay.

Cancellation policy (accommodations, campground and activities)

Full payment is required for all reservations. If you cancel your accommodations/ campground/activities more than 48 hours in advance, we will retain 25% of the cancelled amount.  If you cancel within 48 hours of your reservation, we will retain the total amount of the cancelled item or items.

* The 48-hour period is calculated from the starting time of your activity, from 4pm for accommodations and from 2pm for the campground.

In case of force majeure (pandemic, fire, natural disaster)

A special cancellation policy applies ONLY in the case of force majeure; a 75% refund and a 25% gift certificate will be credited. The gift certificate applies to all of Parc Aventures Cap Jaseux’s products and services. Please verify that your credit card covers cancellations or that you have other cancellation insurance.

Changes and modifications

All changes and modifications to reservations must be made by telephone at least 48 hours before the activity and are subject to availability.  The first modification is free; all following modifications are subject to a $5 fee (plus taxes). No further charges will be applied to any changes that increase the total amount of your reservation. The cancelation policy applies to all changes that decrease the total amount of your bill.

Weather

Activities operate regardless of the weather and are only cancelled due to extreme conditions, such as high winds or electrical storms. The Parc Aventures Cap Jaseux administration alone has the authority to cancel an activity. In this case, the participants will receive a gift certificate for the equivalent amount (no refunds). For groups of 16 people or more, the Parc Aventures Cap Jaseux will choose another activity.

Important

It is your responsibility to assure that each participant abides by the terms and conditions of each activity.  All participants must come to the reception area prior to their activity. No refunds will be accorded to those who do not abide by the conditions.